TERMS AND CONDITIONS
This site www.katso-paris.com is published by:
70 rue du Javelot
Site hosted by OVH
SIRET No. 810 449 678 00012,
Registered with the Commercial and Companies Court under number: 810 449 678 ..
VAT not applicable, Art. 293 B of the CGI.
After sales service: firstname.lastname@example.org
Site Manager: Quintessance agency
ARTICLE 1: PURPOSE
The purpose of these General Conditions of Sale is to fix the rights and obligations exclusively in connection with the sale of KATSO branded products carried out through this website www.katso-paris.com: - code APE 4791A: “Remote selling on general catalog "
Between the self-contractor Katia Belhachemi (hereinafter referred to as "the Seller") and any natural or legal person (hereinafter referred to as "the Customer") wishing to make a purchase, order or request for services via this website (including www.katso-paris.com) (collectively, the "Site"), exclusively domiciled in the countries delivered by the site.
The seller reserves the right to modify at any time the version of the general conditions of sale applicable to any transaction appearing online on the site at the time of purchase; on the date of the order being placed by the Customer. The acquisition of a product through the site implies an unreserved acceptance by the customer of the present conditions of sale at the time the order is placed.
ARTICLE 2: PRODUCT
The Products offered for sale by the seller on the site www.katso-paris.com are those which appear on the site on the day of its consultation by the Client. These products are offered within the limit of available stocks.
Each Product will be accompanied by a descriptive sheet established by the seller. The descriptions and photographs of the products are as faithful as possible but can not ensure a perfect accuracy with the product offered; differences may exist.
In case of non-conformity of the delivered product with respect to its description on the Site, the Client may exercise his right of withdrawal.
ARTICLE 3: PRICES
Prices are in euros and calculated without taxes. They are not increased by the VAT rate according to Article 293 B of the CGI.
The total price of an item is then indicated on this site and is indicated in euros.
The total price of the order is indicated in its global and in the basket.
The prices applied are those displayed on the Site and confirmed to the Customer when validating the order.
The seller reserves the right to modify his prices at any time on the site but undertakes to apply the prices indicated on the site at the time of the order of the customer.
We inform you that in case of a wrong price, obviously ridiculous (low price), for whatever reason (computer bug, manual error, technical error.), The order-even validated by us- will be canceled, which we will inform you as soon as possible. You will then be able, if you wish, to repeat the order at the rectified and exact price.
ARTICLE 4: ORDERS
All orders for one or more products are made by the customer on the site following the ordering process set up on the site.
Any order validated by the customer shall constitute a contract of sale and acceptance of prices and descriptions of products available for sale.
The customer will receive a confirmation email summarizing the order. To this end, the Customer formally accepts the use of e-mail for confirmation by the site, published by the seller, of the content of his order. In any case, invoices are available under the heading "my account".
ARTICLE 5: METHOD OF PAYMENT
The payment of purchases is made online via the secured 3D Secure platform of our partner Crédit Mutuel ARKEA. This present payment solution secures all the banking information entered by the customer, making it also inaccessible for the merchant from which the customer makes his purchase. The solution is PCI DSS certified by Visa and Mastercard to guarantee the security and confidentiality of payment data.
The products purchased are payable in cash, in full on the day the order is placed by the customer.
The request for authorization to draw the card is made at the time of validation of the order on the Site.
The flow of information exchanged to process the payment is secured thanks to the Secure Socket Layer (SSL) protocol of our OVH host which guarantees the confidentiality of the transfers of information. This data can not be detected, intercepted or used by third parties. The Customer agrees that the confirmation of order is considered as contractual evidence between the customer and the seller.
ARTICLE 6: DELIVERY
Deliveries are offered throughout Metropolitan France provided by Colissimo services. The customer is delivered at his domicile or company in standard delivery by post in Colissimo without signature.The customer has a tracking number send to him if he requested it by mail: email@example.com. The customer can follow his parcel delivered by La Poste in Colissimo without a signature on the site www.colissimo.fr.
The customer has a 24-hour maximum delivery time for orders placed from Sunday to Friday before 12:00. All orders placed on Friday after 14:00 to Sunday will be shipped on Monday morning. The customer then counts 48 to 72 hours of delivery in So Colissimo as well as in Colissimo.
In order to comply with these deadlines, the Client must ensure that he has provided accurate and complete information concerning the delivery address (such as: street, building, staircase, access codes , names and / or intercom numbers, etc.). Parcels not received by incorrect address or parcels not recovered by the customer, will be returned to us and the customer will be alerted to proceed to either a refund or a redirection. In a case of a redirection and if the client want to return finally the product, the return will not be offer and will at the charge of the client, as the second delivery was offered.
International shipping prices are:
European Union: Free delivery
Europe not in European Union: Free delivery
America, Africa, Asia, Océania: 20€
France: Free delivery
DELIVERIES IN CASES OF PROMOTIONAL AND UNIQUE CAMPAIGN LIMITED IN TIME:
Deliveries in case of a unique and time-limited promotional campaign are independent of the conditions mentioned above and are governed by the deliveries conditions mentioned on this campaign, usually 14 business days.
ARTICLE 7: RECEIPT OF THE ORDER-CLAIMS-RETURNS
Any return, exchange or refund must be made within 15 days of receipt of the order.
Returns are offered to the customer: the customer have to send a mail to firstname.lastname@example.org to have his return slip according to this order.
The return slip will mention La Poste by postage by Colissimo Follow-up without signature to the address of our logistic partner:
Berry Services, 11 Zone of activity Le Fay, 36230 Neuvy-Saint-Sépulcre.
The customer will note that the returns via the relay point are not accepted.
Once the return is accepted by our logistics partner, the seller undertakes to reimburse the customer within 7 working days maximum. The customer will be refunded the amount of the items returned via the initial payment method, in this case, by credit card.
The seller only reimburses the customer's return postage, not the additional packaging. We invite the customer to return the items in the original package, carefully closed.
In case of size exchange, the customer will have to do to a normal return within 15 days following the reception of his order and contact us by mail: email@example.com the new size requested. if it is available , the piece will be returned within 2/3 working days, if it is not available, the client will be refunded within 7 working days maximum.
Failure by the Customer to comply with these conditions, in particular the conditions of return or exchange, the seller will not proceed to the refunding of the articles concerned and the articles will be returned to him.
International returns are the responsibility of the customer.
ARTICLE 8: LIMITATION OF RESPONSIBILITIES
The placing of order on the Site implies the knowledge and acceptance of the procedures in force on the Internet network, in particular as regards technical performances, response times, connection times, interrogations or transfers of information, risk of disconnection, risks of contamination by viruses circulating on the network and in general all risks associated with the use of the Internet. In no event shall Seller be liable for any direct or indirect damages arising out of misuse or incident related to the use of the computer, Internet access, maintenance or malfunction servers, telephone line or any other technical connection, the Customer's connection to the Site being under his sole responsibility.
ARTICLE 9: FORCE MAJEURE
The seller will not be responsible for the failure to fulfil all or part of its obligations under the order placed by the Customer if such non-performance is caused by an event constituting a case of force majeure as defined by the positive law. In such a case, the seller will inform the Customer of the occurrence of such an event within three (3) clear days following its occurrence, by e-mail. After a period of 1 (one) month, and in the event that the event constituting a case of force majeure persists, the order will be canceled and, if necessary, refunded of the seller on the bank card used to place the order within a maximum period of 30 (thirty) days.
ARTICLE 10: SETTLEMENT OF DISPUTES, MANDATORY PRIOR CONCILIATION CLAUSE
In the event that a dispute arises between the seller and the customer, customer undertakes to initiate a conciliation procedure directly with the seller in order to settle the dispute without the intervention of a third party, whether natural or legal. This procedure replaces any other form of settlement of disputes existing for a period agreed by the client of 30 working days. Claims must be addressed to the after-sales service: firstname.lastname@example.org
ARTICLE 11: MEDIATION
In case of failure of the request for complaint to the after-sales service or in the absence of a reply from this service within a period of the customer may submit the dispute relating to the purchase order or these general conditions of sale against the seller to a mediator who will independently and impartially attempt to reconcile the parties with a view to friendly solution. The parties to the contract remain free to accept or refuse the use of mediation and, in the event of mediation, to accept or refuse the solution proposed by the mediator.
ARTICLE 12: TERRITORIAL JURISDICTION
For any dispute relating to an order placed on the site or for any dispute relating to these general conditions of sale, the competent court will be that of the place of domicile of the defendant.
ARTICLE 13: APPLICABLE LAW
Should any of the terms of these General Conditions of Sale be invalid, illegal or unenforceable by judicial decision, the other provisions of the General Conditions of Sale will remain in force. The General Conditions of Sale are executed and interpreted in accordance with French law. In the event of a dispute, the customer first addressed the seller to obtain an amicable solution and failing agreement, the Courts of common law will be the only competent.