Terms of Sales
Online sales site: www.katso-paris.com
DESIGNATION OF VENDOR
This site www.katso-paris.com is published by:
KATSO LEATHER
32 rue Saint-Sulpice
75006, Paris
https://www.katso-paris.com
Site hosted at OVH
SIRET # 918 238 684 00016,
Registered with the RCS of Paris under number: 918 238 684
After Sales Service: contact@katsoparis.com
Intra-Community VAT number: FR66 918 238 684
ARTICLE 1: PURPOSE
The purpose of these General Terms and Conditions of Sale is to set out the rights and obligations exclusively in the context of the sale of KATSO branded products made through this website www.katso-paris.com
Between Katso (hereinafter referred to as "the Seller") and any individual or legal entity (hereinafter referred to as "the Customer") wishing to make a purchase, place an order or request any services via this website (and in particular www.katso-paris.com) (collectively, the "Site"), exclusively domiciled in the countries delivered by the site.
The seller reserves the right to modify at any time the version of the general conditions of sale applicable to any transaction appearing online on the site at the time of purchase; at the date of placing the order by the Customer. The acquisition of a product through the site implies an unreserved acceptance by the customer of these terms of sale at the time of placing the order.
ARTICLE 2: PRODUCT
The products offered for sale by the seller on the website www.katso-paris.com are those that appear on the site on the day of its consultation by the Customer. These products are offered within the limits of available stocks.
Each product will be accompanied by a descriptive sheet established by the seller. The descriptions and photographs of the products are as accurate as possible but cannot ensure perfect accuracy with the product offered; differences may exist.
In case of non-conformity of the delivered product compared to its description on the Site, the Customer will be able to exercise his right of withdrawal.
ARTICLE 3: AWARDS
Prices are displayed in euros and calculated inclusive of tax.
The overall price of an item is then indicated on this site and is stated in euros.
The total price of the order is shown in its overall and in the cart.
The prices applied are those displayed on the Site and confirmed to the Customer during the validation of the order.
The seller reserves the right to change prices at any time on the site but agrees to apply the prices listed on the site at the time of the customer's order.
We inform you that in case of display of an erroneous price, obviously derisory (low price), whatever the reason (computer bug, manual error, technical error.), the order - even validated by us- will be cancelled, which we will inform you of as soon as possible. You will then be able, if you wish, to place your order again at the corrected and exact price or to be reimbursed for the derisory price.
ARTICLE 4: ORDERS
Any order for one or more products are made by the customer on the site by following the ordering process set up on the site.
Any order validated by the customer is worth a sales contract and acceptance of the prices and descriptions of the products available for sale.
The Customer will receive a confirmation e-mail summarizing the order. To this end, the Customer formally accepts the use of electronic mail for the confirmation by the site, edited by the seller, of the content of his order. In any case, invoices are available in the "my account" section.
ARTICLE 5: METHOD OF PAYMENT
Purchase payments are made online via Stripe the 3D Secure platform of our partner Shopify. This payment solution secures all banking information entered by the customer, also making it inaccessible to the merchant from whom the customer makes the purchase. The solution is PCI DSS certified by Visa and Mastercard to ensure the security and privacy of payment data.
Purchased products are payable in cash, in full, on the day the customer places the order.
The request for authorization of the card debit is made at the time of validation of the order on the site.
The information flows exchanged to process the payment are secured thanks to the SSL (Secure Socket Layer) protocol of our host OVH, which guarantees the confidentiality of information transfers. This data can neither be detected, intercepted nor used by third parties.
Customer agrees that the order confirmation shall be considered contractual evidence entered into between Customer and Seller.
ARTICLE 6: DELIVERY
Deliveries are free in France.
In France, deliveries are provided by Chronopost or DHL services depending on the country. The customer is delivered to his home by standard delivery by Chronopost without signature or by DHL express. The customer has a tracking number which will be sent to him within 14 open days. The customer can track their package delivered by Chronopost without signature on the website www.chronopost.fr or by DHL on the website www.dhl.com.
The customer has 14 working days of order processing and manufacturing time and 2 to 3 working days of shipping time from the date of his order before 12 p.m. Indeed, all orders are made on demand in our own workshops for a unique piece and eco-friendly production.
In order for these deadlines to be respected, the customer must ensure that they have communicated accurate and complete information concerning the delivery address (such as: street number, building number, staircase number, access codes , names and/or intercom numbers, etc.).
Packages not received due to an incorrect address or a package not collected by the customer will be returned to us and the customer will be alerted to proceed with either a refund or reshipment. In the event that the customer requests a refund following a reshipment, the return price will not be offered due to a free second delivery.
Delivery price outside France:
European Union: delivery 25€.
Outside European Union: delivery 75€
ARTICLE 7: ORDER RECEPTION- CLAIMS-RETURNS
Any return, exchange or refund must be made within 14 days from the the order reception.
In France, the customer must request a return slip by email to contact@katso-paris.com which will allow them to send their package free of charge. Outside France, the cost of return are the responsibility of the customer.
The customer agrees to return the items in their original condition which must not have been worn, perfumed or washed, they must still be labeled and intact, otherwise they cannot be accepted and will be returned.
The slip that will be sent to you will mention the return only via La Poste by Chronopost without signature to the address:
Katso cuir, 32 rue Saint-Sulpice, 75006, Paris, France.
The customer will note that returns via the relay point are not accepted.
Once the return is received and accepted by our logistics department, the seller undertakes to reimburse the customer within 7 working days.
The customer will be reimbursed for the amount of the items returned via the original payment method, in this case, by credit card.
We invite the customer to return the items in the original package, carefully closed. The seller does not reimburse for additional packaging.
In the event of a size or model exchange, the customer must make a normal return within 14 days of receipt of their order and mentioned by email at contact@katso-paris.com the new size or model requested, if this is available, the part will be returned to him within 14 working days, if it is not available, he will be refunded within 7 working days.
In the absence of non-compliance by the Customer with these conditions, in particular the return or exchange conditions, the seller will not reimburse the items concerned and the items will be returned to him.
The Customer can also make the return in our Parisian store: 34 rue Saint-Sulpice, 75006, France
Return costs are free in France.
Return costs outside France are the responsibility of the customer
ARTICLE 8: LIMITATION OF LIABILITY
Placing an order on the Site implies knowledge and acceptance of the procedures in force on the Internet network, particularly with regard to technical performance, response times, connection times, queries or transfers of information, risks of interruption, risks of contamination by viruses circulating on the network and in general all the risks associated with the use of the Internet network.
The Seller shall therefore in no event be liable for any direct or indirect damage arising from misuse or incident related to the use of the computer, access to the Internet, maintenance or malfunction of servers, telephone line or any other technical connection, the Customer's connection to the Site being under his sole responsibility.
ARTICLE 9: FORCE MAJEURE
The Seller shall not be liable for the total or partial non-performance of its obligations under the order placed by the Customer, if such non-performance is caused by an event constituting force majeure as defined by positive law.
In such a case, the seller will inform the Customer of the occurrence of such an event within 3 (three) clear days following its occurrence, by e-mail.
After a period of 1 (one) month, and in the event that the event constituting a case of force majeure persists, the order will be canceled and will, if necessary, be subject to a refund from the seller on the bank card used to place the order within a maximum period of 30 (thirty) days.
ARTICLE 10: DISPUTE SETTLEMENT, MANDATORY PRIOR CONCILIATION CLAUSE
customer agrees to initiate a conciliation procedure directly with the seller in order to settle the dispute without the intervention of a third party natural or legal person.
This procedure is in lieu of any other existing form of dispute resolution for a customer-accepted period of 30 business days.
Complaints should be directed to the after-sales department: contact@katso-paris.com
ARTICLE 11: MEDIATION
In case of failure to file a claim with the after-sales service or in the absence of a response from this service within two months, the customer may submit the dispute relating to the order form or these general terms and conditions of sale opposing him to the professional seller to a mediator who will attempt, in complete independence and impartiality, to bring the parties together in order to reach an amicable solution.
The parties to the contract shall remain free to accept or reject the use of mediation and, if mediation is used, to accept or reject the mediator's proposed solution.
ARTICLE 12: TERRITORIAL COMPETENCE
For any dispute relating to an order placed on the site or for any dispute relating to these general terms and conditions of sale, the competent court will be that of the place of residence of the defendant.
ARTICLE 13: APPLICABLE LAW
If any of the terms of these General Terms and Conditions of Sale were to become null and void, illegal or unenforceable by a court decision, the other provisions of the General Terms and Conditions of Sale shall remain in effect.
The General Terms and Conditions of Sale shall be executed and interpreted in accordance with French law.
In case of dispute the customer will address by priority to the seller to obtain an amicable solution and in the absence of agreement, the Courts of common law will be only competent.
