Delivery & Return
DELIVERY
Deliveries are free in France.
In France, deliveries are provided by Chronopost or DHL services depending on the country. The customer is delivered to his home by standard delivery by Chronopost without signature or by DHL express. The customer has a tracking number which will be sent to him within 14 open days. The customer can track their package delivered by Chronopost without signature on the website www.chronopost.fr or by DHL on the website www.dhl.com.
The customer has 14 working days of order processing and manufacturing time and 2 to 3 working days of shipping time from the date of his order before 12 p.m. Indeed, all orders are made on demand in our own workshops for a unique piece and eco-friendly production.
In order for these deadlines to be respected, the customer must ensure that they have communicated accurate and complete information concerning the delivery address (such as: street number, building number, staircase number, access codes , names and/or intercom numbers, etc.).
Packages not received due to an incorrect address or a package not collected by the customer will be returned to us and the customer will be alerted to proceed with either a refund or reshipment. In the event that the customer requests a refund following a reshipment, the return price will not be offered due to a free second delivery.
Delivery price outside France:
European Union: delivery 25€.
Outside European Union: delivery 75€
RETURNS
Any return, exchange or refund must be made within 14 days from the the order reception.
In France, the customer must request a return slip by email to contact@katso-paris.com which will allow them to send their package free of charge. Outside France, the cost of return are the responsibility of the customer.
The customer agrees to return the items in their original condition which must not have been worn, perfumed or washed, they must still be labeled and intact, otherwise they cannot be accepted and will be returned.
The slip that will be sent to you will mention the return only via La Poste by Chronopost without signature to the address:
Katso cuir, 32 rue Saint-Sulpice, 75006, Paris, France.
The customer will note that returns via the relay point are not accepted.
Once the return is received and accepted by our logistics department, the seller undertakes to reimburse the customer within 7 working days.
The customer will be reimbursed for the amount of the items returned via the original payment method, in this case, by credit card.
We invite the customer to return the items in the original package, carefully closed. The seller does not reimburse for additional packaging.
In the event of a size or model exchange, the customer must make a normal return within 14 days of receipt of their order and mentioned by email at contact@katso-paris.com the new size or model requested, if this is available, the part will be returned to him within 14 working days, if it is not available, he will be refunded within 7 working days.
In the absence of non-compliance by the Customer with these conditions, in particular the return or exchange conditions, the seller will not reimburse the items concerned and the items will be returned to him.
The Customer can also make the return in our Parisian store: 34 rue Saint-Sulpice, 75006, France
Return costs are free in France.
Return costs outside France are the responsibility of the customer.
